Alejandro Arnutti Ateliê believes that honesty and transparency are the best policies. Therefore, it conducts business according to these values, to offer the user and the investor a fair and pleasant experience. Check out the site's policies and terms of use in the following sections. If in doubt, get in touch.

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The user, when accessing, browsing, registering or carrying out any transaction on the website, expresses knowledge and agreement with the policies and terms of use described in the following topics.

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Alejandro Arnutti Ateliê reserves the right to modify the policies and terms of use of the site at any time, without prior notice, therefore, the user must consult them regularly. The changes will be immediately implemented after the update on the site. 

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1. PRIVACY POLICY

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This privacy policy is intended to help users and visitors of the website www.alejandroarnutti.com to understand the information that may be collected on the website, the reasons for the collection and how they can manage or delete this information.

The website receives, collects and archives the data that you add to the platform or provide in any other way. Among the information collected by the website are:

- Data for registration on the platform, for contact, for receiving a newsletter or requesting quotes: full name; e-mail address, telephone number, address and other means of communication;

- Data for browsing optimization: access to pages, keywords used in the search, recommendations, comments, feedbacks, IP address used to connect the user's computer to the Internet, computer information, purchase history, page response time , total time spent on certain pages, page interaction information and methods used to leave the page, personal profile;

- Others.

Personal information provided by the user or otherwise collected on the website is obtained when the user performs some action on the platform, such as:

- When the user uses the contact forms;

- When the user registers on the site;

- When the user makes a purchase;

- When the user accesses the website;

- Others.

Data is collected for the following purposes:

- Newsletters: present personalized advertisements to users, based on the data offered;

- Registration data: allow user access to certain content, exclusive to registered users;

- Commercial: to allow the user to make purchases on the site;

- Contract data: provide legal certainty and facilitate the completion of the purchase;

- User well-being: improve the products and services offered; streamline and fulfill commitments between users and the studio; improve and personalize the user experience;

- Guarantee of security and authenticity of transactions made on the site;

- To comply with any applicable laws and regulations;

- Others.

Sensitive data from users will not be collected, such as those defined by articles 11 and following of the Personal Data Protection Law (Law No. 13.709/18).

The data collected will be stored by the platform for the period necessary for the provision of the service or the fulfillment of the purposes set out in this privacy policy, in accordance with the provisions of article 15, item I, of Law No. 13,709/18. Data can be removed or anonymized at the user's request, unless otherwise provided by law. In some specific situations, defined in the aforementioned law (article 16), the data may be kept after the end of its treatment. These are the hypotheses of: a) compliance with a legal or regulatory obligation by the controller; b) study by a research body, guaranteeing, whenever possible, the anonymization of personal data; c) transfer to a third party, provided that the data processing requirements established by law are complied with; d) exclusive use of the controller, its access by a third party being prohibited, and provided that the data is anonymized.

The website is hosted on the Wix.com platform. Wix.com provides an online platform that allows you to sell products and services to users. Your information may be stored in the Wix.com database. Wix.com stores your information on secure servers behind a firewall.  Wix.com complies with PCI DSS (Payment Card Industry Data Security Standards (PCI DSS)) and is recognized as a Tier 1 vendor. PCI DSS is an information security standard for organizations or businesses that accept credit card payments. This standard helps create a secure environment, improving the quality of cardholder data and reducing credit card fraud.

The studio may contact you to notify you about your account, to help you resolve any issue related to it, to formalize demands about orders, purchases made on the website or payments, for surveys or questionnaires, to present news and/or offers or for any other reason that may be required in accordance with local laws. Contact can be made via email, telephone, text messages and/or mail. 

The site uses cookies (browsing data) to identify user devices, activities and preferences. Cookies are small text files that are automatically downloaded to your device when you access or browse a website. They do not allow any file or information to be extracted from the user's hard drive, and it is not possible to have access to personal information that has not been provided by the user or arising from the way in which he uses the resources of the site. The information collected through the website's own cookies and third-party cookies are used to improve and personalize the user experience, and can be used, for example, to remember user preferences and choices, as well as to offer content. custom.

The user can obtain more information about third-party cookies by accessing the links:

- Google Analytics: https://policies.google.com/technologies/cookies?hl=en

- Facebook: https://www.facebook.com/policies/cookies/

Users' personal data are not shared with third parties, except in case of legal or regulatory determination or order issued by public authority.

If you no longer want to be able to collect your personal information, please contact us via WhatsApp (55) 999189712 or send a message to alejandroarnutti1@gmail.com .  

Alejandro Arnutti Ateliê reserves the right to modify this Privacy Policy at any time, therefore, the user should consult it regularly. The changes will be put into effect immediately after the change on the website. The user may be notified so that he is aware of the information collected and its use. 

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By using the services and providing personal information on the site, the user is consenting to this Privacy Policy.

If you have any questions about this Privacy Policy, or if you would like to access, correct or delete any information that has been collected about you, please feel free to contact us at alejandroarnutti1@gmail.com ._cc781905-5cde-3194 -bb3b-136bad5cf58d_

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2. COPYRIGHT

The copyright or any other intellectual property associated with the works and reproductions displayed on this website belong to the author, Alejandro Arnutti, and the acquisition of any work or reproduction, even if arising from special requests, does not entail the transfer to the purchaser of the respective copyright or any other other intellectual property associated with it. Reproduction of any image from this website for commercial purposes is prohibited without the express permission of the author. 

The products, services, brands and companies mentioned in this website belong to their respective owners. 

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3. SHIPPING POLICY

For products available in the virtual store, as a rule, the deadline for sending the work or reproduction will be calculated at the time of placing the order, considering the shipping location (studio address) and the delivery location registered by the buyer at the time of ordering. purchase. In the case of original works, after confirmation of payment by the system, the studio will have up to 3 (three) business days to prepare the work for shipment. In the case of personalized work (special orders), however, the production and drying time of the painting will be duly informed in the quote sent to the contractor and will be added to the shipping time.

Depending on the dimensions of the work, the shipment will be carried out via post office or carrier.

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The shipping cost and delivery method for special orders will be included in the quote sent to the investor.

Once the shipment is made, the order tracking code will be made available to the email registered at the time of purchase.

In some cases, the work may be sent off the chassis, rolled up in a transport tube, a situation that will be previously informed in the description of the work or in the contact with the buyer.

As a general rule, the buyer is responsible for paying any costs related to the shipping and receipt of the purchased work.

The studio is not responsible for any delays in delivery due to postal strikes or even fortuitous situations or force majeure that impact, in any way, on delivery.

Nor is it responsible for incomplete addresses that make delivery of the work unfeasible and/or for the cost of the second shipment, if it returns because the address was not found or in case of not being picked up by the recipient within the deadline.

The CORREIOS informs that deliveries may be delayed due to strikes, partial stoppage of operations, restrictions of locations or extreme situations such as heavy rains, floods, natural disasters, serious disturbances of public order or other unpredictable situations or specific to each region. In these cases, the Post Office does not compensate for delay in delivery. 

4. EXCHANGE AND RETURN POLICY

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a) Right of repentance

Pursuant to article 49 of the Consumer Protection Code, the buyer has a period of 7 (seven) days, after receiving the artwork or reproduction, to regret the purchase and return it, in its packaging. originals, without having been used, accompanied by the certificate of authenticity and other documents that may have been sent along with the work. To do so, the buyer must contact the studio via email alejandroarnutti1@gmail.com or WhatsApp (55) 999189712. In this case, the amount will be refunded to the same buyer, CPF/CNPJ and account registered with the time of purchase, depending on the payment method (as indicated in the refund topic). Return shipping must be the same as shipping, and the buyer will be responsible for the new shipping.

The return will only be accepted after receipt and analysis of the conditions of the work or reproduction returned.

The studio reserves the right to refuse the return, once the work or reproduction has been received and examined, if evidence of use (exposure), improper handling, inadequate storage and/or intentional or accidental damage is found; if the original packaging is damaged, unusable or incomplete; and/or if there is damage to the Certificate of Authenticity and other documents sent with the order. In this case, the work or reproduction will be sent back to the client, with a report on the reasons for the refusal, with a new front at his expense.

In the case of a commissioned work, the investor may request all the repairs that he deems necessary from the artist until the result of the work is fully to his liking. The artist sends the photograph of the work to the investor via whatsapp or e-mail, and the investor has the right to ask for small changes in the work so that it is fully in line with what he expects. Therefore, in the case of an order, the investor has no right of regret, as he can request the modification of the work as many times as he deems necessary until he is satisfied with the final result of the work. Only after the investor is fully satisfied will the work be sent.

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b) Transport failure or order error

Works or reproductions acquired through this website must be received and examined upon receipt, preferably by the purchaser himself. If the buyer cannot be present at the time of delivery, he must instruct the recipient to refuse delivery and note the justification for the refusal on the back of the Invoice or on the Delivery Form if: the package appears to be violated, damaged, perforated, cut, bending or apparent moisture under the outer plastic; the work or reproduction received is damaged or has production defects; an error is found in the order or discrepancy between the product offered and the product delivered.

Except in cases of damage during shipping, the order must be unpacked so as not to damage the packaging – the best place to store the works or reproductions, when they are not on display, is inside the packaging itself, in a cool, dry and ventilated. The buyer must preserve the packaging – it is essential for the safe transport of the work or reproduction and in case of return (replacement or return) it must be in perfect condition. 

If there is a refusal to receive, the buyer must notify the studio immediately, informing the reasons, via email alejandroarnutti1@gmail.com or WhatsApp (55)999189712, so that the solution of the problem can be forwarded._cc781905-5cde -3194-bb3b-136bad5cf58d_

If the damage or error in the order is found after delivery, the buyer is still covered by the Consumer Protection Code. To do so, you must photograph the external packaging and the work, including the details of damage (damaged frame or wooden structure, fabric not intact, stained or scratched paint, etc.) and/or errors in the order and send the photos, as soon as possible. as soon as possible, to alejandroarnutti1@gmail.com , including a report on the status of the work, your name and address.

If the damage found is easily repairable, for example, it is possible to replace the chassis and/or the frame and/or the restoration of the painting or reproduction, it is at the buyer's discretion to request the restoration, with a proportional reduction in the price.

The buyer may also choose to exchange or return the work.

In case of return, there will be no additional cost to the buyer. Any amounts paid will be refunded to the same CPF/CNPJ and account registered at the time of purchase, depending on the payment method (as indicated in the topic about refund). Likewise, any costs arising from the return, in this case, will be duly reimbursed.

If the buyer chooses to replace the work, it is important to note that, in the case of original works, which are unique and exclusive, it is impossible to exchange them for another work of the same kind. There is, however, the possibility of exchanging it for another work of equivalent value.

In any event, the work or reproduction must be returned to the studio, in the original packaging (or similar packaging, which provides security for the piece during transport, in case the original is destroyed due to shipping damage), accompanied by the Certificate of Authenticity and the other documents sent with the order, in addition to a copy of the Delivery Form.

The returned piece will be examined and if any of the following situations are found, the replacement or return of the work or reproduction will not be accepted, which will be sent back to the buyer with a report on the reasons for the refusal:

- absence of the alleged defect;

- signs of use (exposure);

- indications of improper handling;

- indications of inadequate storage;

- absence of the Certificate of Authenticity and/or other documents sent with the request.

c) reimbursement

The refund of any amounts will be made according to the payment method chosen by the buyer.

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If the payment was made with a credit card, the chargeback will be made by the card company, as a credit on the next comparator invoice. A confirmation email will be sent stating the date the credit request was forwarded to the buyer's credit card company. The term for crediting the buyer's card may vary depending on the closing date of your invoice. If the buyer does not see the respective credit on their invoice, they must contact their credit card company.

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If the payment has been made with an online debit from a checking account, transfer between PAG SEGURO accounts or bank slip, the chargeback will be made in the form of a credit to the buyer's PAG SEGURO account, and the buyer may use the balance for a new purchase. or request the withdrawal of the amount to your bank account.

If the payment has been made by any other means, the reversal will be made by means of a deposit or bank transfer to an account registered with the buyer's CPF/CNPJ, indicated by the buyer in due course.